Refund Policy

Software development projects are typically billed by milestone or project phase. If a milestone or phase has not yet been started, any amount paid for it is fully refundable upon request. If work on a milestone has begun but is incomplete, we will refund the portion of the fee that corresponds to the unperformed work, based on a good-faith assessment of work completed. Amounts paid for milestones or deliverables that have already been completed and delivered are non-refundable.

You may request a full refund for an Academy course within seven (7) calendar days of your course start date. Refund requests submitted after this seven-day window will not be granted, except where required by applicable law.

Refunds will not be issued in the following circumstances:

• Completed and delivered software milestones or project phases.
• Refund requests submitted after the applicable refund window has expired.
• Accounts terminated for violation of our Terms of Service.
• Any service explicitly marked as non-refundable at the time of purchase.

To request a refund, please email academy@nexarisllc.com with your full name, the email address associated with your account, the transaction details or invoice reference, and the reason for your request. We may ask for additional information to process your request.

Approved refunds are processed through Stripe back to your original payment method. Please allow up to ten (10) business days for the refund to be issued on our end, and note that it may take an additional five (5) to ten (10) business days for the funds to appear on your statement, depending on your card issuer or bank.

We ask that you contact us directly before initiating a chargeback with your bank or card issuer, as this allows us to resolve most concerns quickly. Initiating a chargeback for a service that has already been delivered as agreed, without first attempting to resolve the issue with us, may result in suspension of your account and the disputed access or deliverables.

For any questions about this Refund Policy, contact us at academy@nexarisllc.com or (915) 339-9081.